Kenna Management Group
Sign In | Register
Search
Certified BPO Quality Analyst
 
Course Testmonials
" The learning of new concepts & tools of 6 Sigma, the trainer him self was a great motivator"
" I liked the way trainer put across the concepts in a simple way. Also, I feel that I have gained valuable knowledge which would help me in my career ahead "
" The examples which were given in the training were very helpful and real time to understand the topic"
" Instructor was knowledgeable, conceptually strong and was able to answer our questions. It was detailed and the instructor helped us to analyze from the process point of view too."

Most of the concepts can be implemented in our workplace , instructor was good to understand our requirements and mold the training program accordingly. Instructor had excellent knowledge on the subject
" The learning of new concepts & tools of 6 Sigma, the trainer him self was a great motivator"
" I liked the way trainer put across the concepts in a simple way. Also, I feel that I have gained valuable knowledge which would help me in my career ahead "
" The examples which were given in the training were very helpful and real time to understand the topic"
" Instructor was knowledgeable, conceptually strong and was able to answer our questions. It was detailed and the instructor helped us to analyze from the process point of view too."

Most of the concepts can be implemented in our workplace , instructor was good to understand our requirements and mold the training program accordingly. Instructor had excellent knowledge on the subject
More>>
 
KMG Classroom Gallery
 
Partners


Spread the Word

   

Objective
At the end of the program, the participant will be able to:

Understand sampling methods and data analysis
Facilitate improvement projects
Deploy audit frameworks
Equip self for handling bigger challenges and assignments

Training Methodology

Structured presentations for knowledge transfer
Group discussions for knowledge sharing
Role plays for assimilation of learning’s
Individual and group exercises for practical application of tools
Games for learning while playing
Videos for visual impact of concepts

Contents
The KMG CBQA Foundation Course is designed to give the candidate a detailed understanding of the following topics:
Quality analyst – roles, responsibilities and challenges
  Overview of industry and challenges faced by industry
Role of a quality analyst
Facilitation skills
Conflict management
Process audit
  Risk based audit
Qualities of an auditor
Audit planning
Importance of check lists
Reporting of findings
Audit data analysis
Quality concepts and certifications
  Total Quality Management
ISO 9001:2008, COPC, Capability maturity models
Lean
Six Sigma
Quality monitoring
  Cost of quality
Specification limits and control limits
Quality attributes and characteristics
Customer requirements – Kano model
Monitoring methods
Sampling methods
Calibrations
Measurement errors
Quality methodologies and improvement tools
  DMAIC
Value stream mapping
Current state and future state analysis
Pareto analysis
Cause and effect analysis
Measurement system analysis
Hypothesis analysis
People Management
  Leader Vs Manager
Key Skills of a Leader
Art of mentoring and coaching the team
Performance Review
Time Management – A skill to be practiced


Duration
The CBQA Foundation is a 3 day course.

 
Sitemap | About Us | Contact Us | Privacy Policy | Terms of Use
 Copyright© 2010 Kenna Management Group. All Rights Reserved. Developed by: Travash