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ITIL v3 Lifecycle CSI OverviewObjectiveAudience & PrerequisitesContents
 
Course Testmonials
" The learning of new concepts & tools of 6 Sigma, the trainer him self was a great motivator"
" I liked the way trainer put across the concepts in a simple way. Also, I feel that I have gained valuable knowledge which would help me in my career ahead "
" The examples which were given in the training were very helpful and real time to understand the topic"
" Instructor was knowledgeable, conceptually strong and was able to answer our questions. It was detailed and the instructor helped us to analyze from the process point of view too."

Most of the concepts can be implemented in our workplace , instructor was good to understand our requirements and mold the training program accordingly. Instructor had excellent knowledge on the subject
" The learning of new concepts & tools of 6 Sigma, the trainer him self was a great motivator"
" I liked the way trainer put across the concepts in a simple way. Also, I feel that I have gained valuable knowledge which would help me in my career ahead "
" The examples which were given in the training were very helpful and real time to understand the topic"
" Instructor was knowledgeable, conceptually strong and was able to answer our questions. It was detailed and the instructor helped us to analyze from the process point of view too."

Most of the concepts can be implemented in our workplace , instructor was good to understand our requirements and mold the training program accordingly. Instructor had excellent knowledge on the subject
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Overview
ITIL Service Design best practices enable IT departments to design services and govern practices, policies and procedures that facilitate the introduction of services into a live environment, thereby ensuring quality service delivery, customer satisfaction and cost-effective service provision. The KMG ITIL v3 Lifecycle Service Design course teaches participants how to plan, implement and optimize the Service Design processes and gain the skills required for taking the ITIL Intermediate Qualification: Service Design Certification Exam.

Objective
The KMG ITIL v3 Lifecycle Service Design course is aimed at providing the participants with a holistic view of the Service Design practices. Completing the training program will enable the candidates to:.

Prepare for and take the ITIL Intermediate Qualification: Service Design Certification Exam
Establish and justify the constraints for different IT services
Develop and present a high-level security policy
Prepare and justify a continuity approach for a set of services
Create a financial justification for the purchase and deployment of Service Design tools
Produce a draft Service Level Agreement (SLA)
Complete Business Impact Analysis and Risk Management

Audience & Prerequisites
The typical profile of participants catered to in the KMG ITIL v3 Lifecycle Service Design course is:

IT operations, technical, or IT management personnel requiring more information about ITIL best practices
Anyone responsible for managing, implementing, or consulting on ITIL processes within IT or in conjunction with IT
To be able to take the KMG ITIL v3 Lifecycle Service Design Course, the candidate should have:
Successfully completed the ITIL v3 Foundation Certification exam.
Two years of relevant IT work experience

 
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