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ITIL v3 Lifecycle CSI OverviewObjectiveAudience & PrerequisitesContents
 
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" The learning of new concepts & tools of 6 Sigma, the trainer him self was a great motivator"
" I liked the way trainer put across the concepts in a simple way. Also, I feel that I have gained valuable knowledge which would help me in my career ahead "
" The examples which were given in the training were very helpful and real time to understand the topic"
" Instructor was knowledgeable, conceptually strong and was able to answer our questions. It was detailed and the instructor helped us to analyze from the process point of view too."

Most of the concepts can be implemented in our workplace , instructor was good to understand our requirements and mold the training program accordingly. Instructor had excellent knowledge on the subject
" The learning of new concepts & tools of 6 Sigma, the trainer him self was a great motivator"
" I liked the way trainer put across the concepts in a simple way. Also, I feel that I have gained valuable knowledge which would help me in my career ahead "
" The examples which were given in the training were very helpful and real time to understand the topic"
" Instructor was knowledgeable, conceptually strong and was able to answer our questions. It was detailed and the instructor helped us to analyze from the process point of view too."

Most of the concepts can be implemented in our workplace , instructor was good to understand our requirements and mold the training program accordingly. Instructor had excellent knowledge on the subject
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Overview In order to provide effective and efficient delivery and support of key services and to ensure fair value for the customer and service provider, IT departments must successfully implement ITIL Service Operation best practices.

In this course, you learn how to plan, implement and optimize the Service Operation processes and gain the skills required to take the ITIL Intermediate Qualification: Service Operation Certification Exam.



Objective

The KMG ITIL v3 Lifecycle Service Operations course is aimed at familiarizing the participants with nitty-gritty of Service Operations practices. After successfully completing the training program, the participants will be able to:

At the end of this course the participants will be able to:

Prepare for and take the ITIL Intermediate Qualification: Service Operations Certification Exam
Apply the Incident Management Lifecycle to quickly restore normal operation
Enable internal customers to use a service while protecting against unauthorized access
Prevent recurring problems and resulting incidents with effective Problem Management
Ensure decision making that balances stability vs. responsiveness and quality vs. cost

Audience & Prerequisites
The typical profile of participants catered to in the KMG ITIL v3 Lifecycle Service Operations course is:

IT operations, technical, or IT management personnel requiring more information about ITIL best practices
Anyone responsible for managing, implementing, or consulting on ITIL processes within IT or in conjunction with IT
To be able to take the KMG ITIL v3 Lifecycle Service Operations Course, the candidate should have:
Successfully completed the ITIL v3 Foundation Certification exam.
Two years of relevant IT work experience
Challenges, Critical Success Factors & Risks

 
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