Overview
Successfully implementing ITIL Planning, Protection and Optimization best practices allows IT departments to cost-effectively manage customer demand, availability and capacity while mitigating risk.

The KMG ITIL v3 Capability Planning, Protection and Optimization Course aims to familiarize the participants with the modalities of planning, implementing and optimizing the Planning, Protection and Optimization processes. By taking this course, the participants will also gain the skills required to take the ITIL Intermediate Qualification: Planning, Protection and Optimization Certification Exam.

Objective
The objective of the KMG ITIL v3 Capability SOA course is to familiarize the candidates with operational-level process activities and supporting methods and approaches to executing these processes in a practical, hands-on learning environment.

	Prepare for and take the ITIL Intermediate Qualification: Planning, Protection and Optimization Exam
	Outline key activities for the Planning, Protection and Optimization processes in the context of the Service Lifecycle
	Achieve operational excellence by using the Planning, Protection and Optimization processes, activities and functions
	Measure the success of Planning, Protection and Optimization by applying key metrics
	Utilizing capacity and availability management to realize successful Service Design
	Ensuring that services are fit-for-purpose and fit-for-use
	Identifying and mitigating risks
	Applying Continual Service Improvement
Audience & Prerequisites The typical profile of participants catered to in the KMG ITIL v3 Capability Planning, Protection and Optimization course is: IT operations, technical, or IT management personnel requiring more information about ITIL best practices Anyone responsible for managing, implementing, or consulting on ITIL processes within IT or in conjunction with IT To be able to take the KMG ITIL v3 Capability Planning, Protection and Optimization Course, the candidate should have: Successfully completed the ITIL v3 Foundation Certification exam. Two years of relevant IT work experience Contents The KMG ITIL v3 Capability Planning, Protection and Optimization course provides an in-depth coverage of the following topics:
Introduction and Overview  - Planning, Protection and Optimization in the context of the Service Lifecycle Capacity Management Availability Management IT Service Continuity Management (ITSC) Information Security Management Demand Management Risk Management Roles and Responsibilities Technology and Implementation Considerations Common Service Activities Continual Service Improvement Duration The KMG ITIL v3 Capability Planning, Protection and Optimization Course is held over 5 days. Credits On successfully completing the exam at the end of the course, with a score of 70% or more, the candidates will earn: 4 Credits towards ITIL