Overview
ITIL Release, Control and Validation best practices enable IT departments across the globe to successfully implement new services in a controlled and cost-effective manner.

The KMG ITIL v3 Capability RCV course focuses on familiarizing the participants with the modalities of planning, implementing and optimizing the Release, Control and Validation processes. After completing this course the participants will also gain the skills required to take the ITIL Intermediate Qualification: Release, Control and Validation Certification Exam.

Objective
The objective of the KMG ITIL v3 Capability RCV course is to familiarize the candidates with operational-level process activities and supporting methods and approaches to executing these processes in a practical, hands-on learning environment.
At the end of this course the participants will be able to:

	Prepare for and take the ITIL Intermediate Qualification: Release, Control and Validation Exam
	Utilize change management to achieve successful service transition
	Test to assure transition quality and integrity
	Enhance Service Delivery with knowledge management
	Apply Continual Service Improvement to RCV processes
Audience & Prerequisites The typical profile of participants catered to in the KMG ITIL v3 Capability Release, Control, & Validation course is: IT operations, technical, or IT management personnel requiring more information about ITIL best practices Anyone responsible for managing, implementing, or consulting on ITIL processes within IT or in conjunction with IT To be able to take the KMG ITIL v3 Capability Release, Control, & Validation Course, the candidate should have: Successfully completed the ITIL v3 Foundation Certification exam. Two years of relevant IT work experience Contents The KMG ITIL v3 Capability Release, Control, & Validation course provides an in-depth coverage of the following topics:
Introduction and Overview – Service Capability Stream Core Release, Control and Validation Processes - Change Management Service Asset and Configuration Management (SACM) Service Validation and Testing (SVT) Release and Deployment Management (RDM) Request Fulfillment and Service Evaluation – Request Handling Evaluating services against target performance in the context of change Knowledge Management (KM) Roles and Responsibilities Technology and Implementation Considerations Duration The KMG ITIL v3 Capability Release, Control, & Validation Course is held over 5 days. Credits On successfully completing the exam at the end of the course, with a score of 70% or more, the candidates will earn: 4 Credits towards ITIL