Overview
Successfully implementing ITIL Service Offerings and Agreements best practices allows IT departments to ensure high levels of customer satisfaction by integrating demand and supply management with the service portfolio and service catalog.

The KMG ITIL v3 Capability Service Offerings and Agreements Course aims to familiarize the participants with the modalities of planning, implementing and optimizing the Service Offerings and Agreements processes. By taking this course, the participants will also gain the skills required to take the ITIL Intermediate Qualification: Service Offerings and Agreements Certification Exam.

Objective
The objective of the KMG ITIL v3 Capability SOA course is to familiarize the candidates with operational-level process activities and supporting methods and approaches to executing these processes in a practical, hands-on learning environment.

	Prepare for and take the ITIL Intermediate Qualification: Service Offerings and Agreements Exam
	Outline key activities for the Service Offerings and Agreements processes in the context of the Service Lifecycle
	Achieve operational excellence by using the Service Offerings and Agreements processes, activities and functions
	Measure the success of Service Offerings and Agreements by applying key metrics
	Documenting current and prospective services
	Producing a Service Catalog from a business and technical viewpoint
	Identifying patterns of activity through demand management
	Applying Continual Service Improvement
Audience & Prerequisites The typical profile of participants catered to in the KMG ITIL v3 Capability Service Offerings and Agreements course is: IT operations, technical, or IT management personnel requiring more information about ITIL best practices Anyone responsible for managing, implementing, or consulting on ITIL processes within IT or in conjunction with IT To be able to take the KMG ITIL v3 Capability Service Offerings and Agreements Course, the candidate should have: Successfully completed the ITIL v3 Foundation Certification exam. Two years of relevant IT work experience Contents The KMG ITIL v3 Capability Service Offerings and Agreements course provides an in-depth coverage of the following topics:
Introduction and Overview – Service Management Principles of Service Portfolio Management (SPM) Integrating the Service Catalog into the Service Portfolio Service Level Management (SLM) Service Management goals The Service Management process Demand Management Supplier Management How Financial Management contributes to the Service Lifecycle Operation Principles of Service Economics Roles and Responsibilities Technology and Implementation Considerations Duration The KMG ITIL v3 Capability Service Offerings and Agreements Course is held over 5 days. Credits On successfully completing the exam at the end of the course, with a score of 70% or more, the candidates will earn: 4 Credits towards ITIL