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ITIL v3 Foundation Bridge OverviewObjectiveAudience & PrerequisitesContents
 
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" The learning of new concepts & tools of 6 Sigma, the trainer him self was a great motivator"
" I liked the way trainer put across the concepts in a simple way. Also, I feel that I have gained valuable knowledge which would help me in my career ahead "
" The examples which were given in the training were very helpful and real time to understand the topic"
" Instructor was knowledgeable, conceptually strong and was able to answer our questions. It was detailed and the instructor helped us to analyze from the process point of view too."

Most of the concepts can be implemented in our workplace , instructor was good to understand our requirements and mold the training program accordingly. Instructor had excellent knowledge on the subject
" The learning of new concepts & tools of 6 Sigma, the trainer him self was a great motivator"
" I liked the way trainer put across the concepts in a simple way. Also, I feel that I have gained valuable knowledge which would help me in my career ahead "
" The examples which were given in the training were very helpful and real time to understand the topic"
" Instructor was knowledgeable, conceptually strong and was able to answer our questions. It was detailed and the instructor helped us to analyze from the process point of view too."

Most of the concepts can be implemented in our workplace , instructor was good to understand our requirements and mold the training program accordingly. Instructor had excellent knowledge on the subject
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Overview
The KMG ITIL v3 Foundation training introduces the learners to the concepts of IT Services lifecycle management in order to meet business expectations. The course uses engaging case studies to teach the 5 core disciplines of ITIL best practices covering:

Service Strategy
Service Design
Service Transition
Service Operations
Continual Service Improvement

These 5 core disciplines represent a service lifecycle framework that enhances business alignment while demonstrating business value and ROI and enabling IT to solve specific operational needs.

On completing this course, the learner will be well positioned to successfully complete the associated ITIL exam required for entry into the future ITIL v3 intermediate-level training courses.

Objective
The KMG ITIL v3 Foundation training enables the learners to:

Prepare for and take the ITIL v3 Foundation Certification Exam
Identify opportunities to develop IT processes using ITIL v3
Interact with IT teams using ITIL terminology and concepts
Explore the components of Service Management processes
Recognize the importance of IT and business integration
Explain the benefits of Continual Service Improvement to the organization

Audience & Prerequisites
This course is meant for anyone seeking the ITIL v3 Foundation certification and everyone interested in aligning IT with business, controlling or reducing IT costs, improving IT service quality, and balancing IT resources in the most effective manner.

All IT professionals, IT project managers, IT managers, IT project or team members, coordinators, network operators, business process analysts, IT architects, consultants, systems integrators, help desk managers and staff, planners, managed service providers, outsourcers, application developers, and other IT-related positions.

There are no specific prerequisites to this course however, familiarity with IT terminology and IT-related work experience are recommended.

Contents
The KMG ITIL v3 Foundation Course is designed to give the candidate a detailed understanding of the following topics:
What is Service Management?
An Introduction to ITIL
Service Strategy
Service Design
Service Transition
Service Operation
Continual Service Improvement
Exam-Taking Tips


Duration
The KMG ITIL v3 Foundation is a 2 day course.

Credits
On clearing the ITIL v3 Foundation exams with a score of over 65%, the students earn:

2 ITIL credits
 

 
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