Overview
ITIL Continual Service Improvement links improvement efforts and outcomes with Service Strategy, Design, Transition and Operations.

Successful implementation of CSI best practices enables IT departments to create and maintain value for customers through better design, introduction and operation of services.

The KMG ITIL v3 Lifecycle CSI course builds on the general principles covered in the ITIL v3 Foundation course. It covers the lifecycle aspects of Continual Service Improvement (CSI) and the management and control of the activities and techniques within the CSI stage. The course also looks at the concept of CSI as a practice and at the interfaces between CSI and the other stages of the ITIL Service Lifecycle.

Objective
The KMG ITIL v3 Lifecycle Continual Service Improvement course is aimed at enabling the learners to plan, implement and optimize the Continual Service Improvement processes and gain the skills required to take the ITIL Intermediate Qualification: Continual Service Improvement Certification Exam.

At the end of this course the participants will be able to:

	Prepare for and take the ITIL Intermediate Qualification: Continual Service Improvement Certification Exam
	Plan key activities for Continual Service Improvement processes in the context of the Service Lifecycle
	Optimize the quality of IT service provision within an organization
	Measure Continual Service Improvement processes using critical success factors and key performance indicators
Audience & Prerequisites The KMG ITIL v3 Lifecycle Continual Service Improvement course is best suited for : Individuals who require a detailed understanding of the Continual Service Improvement phase of the ITIL V3 Service Lifecycle and how it may be implemented to enhance the quality of IT service provision within an organization. IT professionals working within or about to enter a Continual Service Improvement environment, who require an understanding of the concepts, processes, functions and activities involved. Individuals seeking the ITIL Expert certification in IT Service Management This includes but is not limited to CIOs, CTOs, managers, supervisory staff, team leaders, designers, architects, planners, IT consultants, IT audit managers, IT security managers, service test managers and ITSM trainers. To be able to take the certification exam at the end of this course, the participants must have successfully completed the ITIL v3 Foundation course or the ITIL v2 to v3 Foundation Bridge. Other than that, there are no special prerequisites. However, 2 years of relevant work experience is recommended. Contents The KMG ITIL v3 Lifecycle CSI course provides an in-depth coverage of the following topics:
Introduction to Continual Service Improvement (CSI) Continual Service Improvement Principles Continual Service Improvement Process Common Continual Service Improvement Methods & Techniques Organizing Continual Service Improvement Functions Technology Functions Implementation Considerations Challenges, Critical Success Factors & Risks Duration The KMG ITIL v3 Lifecycle CSI course is conducted over three days. Credits Clearing the exam requires the candidate to achieve a minimum score of 70%. On successfully passing the exam the candidates earn: 3 ITIL credits