Overview
The KMG ITIL v3 Service Manager Bridge provides candidates with the training required to ace the ITIL v3 Manager Bridge exam that gives them a fast track to gaining the ITIL v3 Expert certification.

This course focuses on the new ITIL v3 content and introduces the Service Lifecycle, which forms the core of ITIL v3.

Objective
The objective of the KMG ITIL v3 Service Manager Bridge course is to provide knowledge of Service Lifecycle processes that are new or significantly changed in ITIL v3 from previous versions.

By going through this course, the candidates will be able to:

	Prepare for and take the ITIL v3 Manager Bridge Exam
	Define the concept of Service Management as a practice
	Identify the Service Lifecycle as the core of ITIL v3
	Assess how the Service Management processes contribute to the Service Lifecycle
	Explain the objectives, scope, activities and roles for all of the ITIL v3 processes
	Recognize how technology enables the Service Lifecycle
	Apply Service Management as a practice
	Identify Service Strategy processes and implementation challenges
	Link Service Catalog Management to business value
	Implement Continual Service Improvement to support the Service Lifecyle
	Plan Service Management technologies
Audience & Prerequisites The typical profile of participants catered to in the KMG ITIL v3 Service Manager Bridge course is: Individuals who hold the Manager's Certificate in IT Service Management for ITIL v1 or v2 who wish to obtain the ITIL Expert certification Individuals certified in previous versions of ITIL at the Practitioner level and who have a minimum of 12 credits CxOs, senior IT managers and supervisors, IT professionals, and IT operation practitioners To be able to take the KMG ITIL v3 Service Manager Bridge Course, the candidate should have: Manager's Certificate in IT Service Management (ITIL v1 or v2) Proof of attaining previous qualifications before registering for the course Familiarity with the content of the five ITIL Service Lifecycle Core publications Those with ITIL v1-v2 Practitioner (single or clustered) certifications must have at least 12 credits In order for Practitioner-certified individuals to achieve ITIL v3 Expert certification, they must also complete the ITIL v3 Managing across the Lifecycle course and successfully pass the exam. Contents The KMG ITIL v3 Service Manager Bridge course provides an in-depth coverage of the following topics:
Introduction - The background of ITIL v3 Service Management as a practice What's New in ITIL v3 - Generic processes What’s New in ITIL v3 - Specific processes Service Lifecycle - The structure of the Service Lifecycle Service Lifecycle - Terminology and definitions Service Management Models Service Strategy Service Design Service Transition Service Operation Continual Service Improvement Organizational structure of key functions Analyzing IT Service Management roles Technology and architecture Implementation Considerations and Industry Guidance Duration The KMG ITIL v3 Service Manager Bridge Course is held over 5 days. Credits On successfully completing the exam at the end of the course, with a score of 70% or more, the candidates will earn: 5 Credits towards ITIL