Overview
The KMG ITIL v3 Service Catalog course is oriented towards familiarizing the participants with the best practices in preparing for and implementing a Service Catalog and a Service Catalog management process according to ITIL best practices.

It covers the overall concepts, policies, requirements, and planning required for a successful Service Catalog implementation. The participants will gain an understanding of why a business case is needed and what it should contain, and helps them identify the first steps to take for Service Catalog creation.

Objective
The objective of the KMG ITIL v3 Service Catalog course is to use an engaging scenario-based approach to teaching the core disciplines of the ITIL best practices relating specifically to Service Catalogs and Service Catalog management. By completing the course the participants will be able to:

	Prepare for and take the ITIL Intermediate Qualification: Operational Support and Analysis Exam
	Define and differentiate between the concepts and principles of the Service Catalog
	Understand what Service offerings are to be published in a Service Catalog
	Understand the usage, benefits and relationships of the different views of the Service Catalog
	Create, manage, and maintain the Service Catalog and help users access the catalog
	Adopt a project plan approach for the creation of a Service Catalog
	Identify major challenges, critical success factors, and risks associated with the Service Catalog
Audience & Prerequisites The typical profile of participants catered to in the KMG ITIL v3 Service Catalog course is: Individuals who require a detailed understanding of how to create a Service Catalog and how it may be implemented to enhance the quality of IT service provision within an organization IT professionals working within Service Level Management or Service Catalog Management or those about to start a project to create or redesign a Service Catalog Individuals seeking the ITIL Expert in IT Service Management, toward which this qualification is one of many modules offering credits Individuals seeking progress towards the ITIL Master in IT Service Management, for which the ITIL Expert Certificate is a prerequisite To be able to take the KMG ITIL v3 Service Catalog Course, the candidate should have: Successfully completed the ITIL v3 Foundation Certification exam. Two years of relevant IT work experience Contents The KMG ITIL v3 Service Catalog course provides an in-depth coverage of the following topics:
Service Catalog concepts Principles related to Service Catalog Technology for Service Catalogs Planning the creation of a Service Catalog Reporting requirements Building a Service Catalog business case Relationship of Service Catalog to service management Duration The KMG ITIL v3 Service Catalog Course is held over 3 days. Credits On successfully completing the exam at the end of the course, with a score of 70% or more, the candidates will earn: 1.5 Credits towards ITIL