Overview
Since the late 1980’s, when it was first released, ITIL has become the de-facto industry standard for a best-practice approach for design and implementation of IT Service Management.

In June 2007, the need was felt to shift focus from IT processes to IT Services Management. To address this need, ITIL has issued a new version (v3).

Several organizations are currently struggling to figure out the impact ITIL V3 will have on their current IT strategies.
The KMG ITIL v3 Awareness Training module aims to respond to these questions. The session provides a high-level overview of ITIL v3, providing you with ideas on how your organization can best leverage it.

Objective
The main goal of the KMG ITIL v3 Awareness Training workshop is to briefly explain ITIL Service Management in general and to show the key differences between ITIL v2 and ITIL v3 in an objective manner. In addition, it provides a high-level overview on ITIL v3 as a starting point for the future.

The KMG ITIL v2 Service Manager training imparts skills that enable participants to:

	Record, guard, and improve the selected ITIL Processes
	Analyze organizational IT Service Management processes
	Design the organizational structure for implementing IT Services Management processes
	Assess and audit IT Service Management processes
	Implement change processes
	Communicate effectively through both verbal and written modes.
	Communicate effectively through both verbal and written modes.
	Communicate effectively through both verbal and written modes.
	Understand the Role of Continuous Process Improvement
	Assess the Quality of Service Improvement
	Manage the Control, Reduction, and Recovery of IT Costs
	Be an effective IT Service Manager
Audience & Prerequisites The KMG ITIL v2 Service Manager training is aimed at IT Service Managers, ITIL Process Owners, ITIL Practitioners, and ITIL Implementation Consultants. The prerequisites for taking the KMG ITIL v2 Service Manager training are:
The Foundation Certificate in IT Service Management (required to take the Service Managers exam) Excellent language and presentation skills At least two years of professional experience as a manager or consultant in IT management Contents Week 1 - Service Support Week 2 - Service Delivery 1. Introduction to Service Support Processes 1. Introduction to Service Delivery Processes 2. Continuous Service Improvement Program (CSIP) 2. Service Level Management 3. Configuration Management 3. Financial Management 4. Service Desk Management 4. Availability Management 5. Incident Management Theory 5. Capacity Management 6. Problem Management 6. IT Service Continuity Management 7. Change Management Theory 7. Security Management Theory 8. Release Management Theory Week 3 - Exam Prep and Exams 9. Service Support Processes 1. Service Support Prep & Exam   2. Service Delivery Prep & Exam Duration The KMG ITIL v2 Service Manager course is divided into two five-day sessions with three to four weeks between the first and the second week. After the second week, students come together once more for two days to prepare for the exams and two days to take the IT Service Manager Certification exam from EXIN. The exam consists of two three-hour-long parts, Service Support and Service Delivery Credits On clearing the exams at the end of the KMG ITIL v2 Service Manager course, the students earn: 17 ITIL credits